Jim Alberts
Senior Vice President, Customer Service
Hawaiian Electric Company (HECO)
Jim Alberts joined Hawaiian Electric in 2012 as the Senior Vice President of Customer Service, coming to the company with more than 20 years of utility experience at Kansas City Power & Light and Aquila. During his career, Alberts has led teams and designed and implemented programs that focused on establishing top quality customer service and efficiency. While at KCP&L and Aquila as the Vice President of Customer Service, he was responsible for all customer contact channels, customer relations, quality assurance, e-services, billing, accounts receivable management, field services and meter reading. While at Aquila, he was a Lean Six Sigma Deployment Champion and certified Black Belt leading improvement teams across the Company. He serves as a Board member of Hospice Hawaii, a non-profit organization dedicated to bring hope, reduce fears and impact lives in end-of-life care. He is also on the Hawaii Employers Council Board of Governors. He holds a Bachelor’s degree in Business Administration from Minnesota State University and a Master’s in Business Administration from Drake University.