Jim Alberts
Jim Alberts, Senior Vice President for Customer Service at Hawaiian Electric Company, spearheads the utility’s integration of distributed energy resources to help reach Hawaii’s mandate to run 100 percent on renewables by 2045. Jim joined Hawaiian Electric in 2012 as the Senior Vice President of Customer Service, coming to the company with more than 20 years of utility experience at Kansas City Power & Light and Aquila. During his career, Jim has led teams and designed and implemented programs that focused on establishing top quality customer service and efficiency. While at KCP&L and Aquila as the Vice President of Customer Service, he was responsible for all customer contact channels, customer relations, quality assurance, e-services, billing, accounts receivable management, field services and meter reading. While at Aquila, he was a Lean Six Sigma Deployment Champion and certified Black Belt leading improvement teams across the Company. Jim serves on the Board of Directors of SEPA. He serves as Chairman of the Board for Hospice Hawaii, a non-profit organization dedicated to bring hope, reduce fears and impact lives in end-of-life care, and on the Hawaii Employers Council Board of Governors. Jim holds a Bachelor’s degree in Business Administration from Minnesota State University and a Master’s in Business Administration from Drake University.